S-4.2, r. 1 - Regulation respecting the certification of drug addiction or pathological gambling resources

Section 17 Disposition versions

2012-09-01

17. The operator must inform all residents of their right provided for in the Act to directly file a complaint with the territory’s agency and must post in a conspicuous and accessible place the information related to the exercise of that right.

The operator must also establish and apply a procedure to assess its services, as well as a procedure for processing dissatisfactions including

(1)  the possibility for any resident of expressing dissatisfactions verbally or in writing;

(2)  the designation of a person responsible for examining the dissatisfactions expressed by residents; and

(3)  a requirement for that person to give reasons for all decisions made following the examination of dissatisfactions.

O.C. 569-2010, s. 17.